Sami Qazzaz

Background

About Sami Qazzaz

As the Global Head of Customer Care at TryCarriage.com, I oversee the strategy, performance, and quality of the customer service operations across multiple regions and countries. With over five years of experience in the customer care field, I have developed and implemented best practices, processes, and systems that enhance customer satisfaction, retention, and loyalty.I hold Lean Six Sigma Green Belt and Black Belt certifications, which enable me to apply data-driven and analytical methods to identify and solve customer service challenges, improve operational efficiency, and reduce costs. I also have strong communication and leadership skills, which help me to build and motivate high-performing teams, foster a culture of excellence and innovation, and collaborate with cross-functional stakeholders to deliver exceptional customer experiences.