Samir Toppo

Background

About Samir Toppo

Areas of Expertise: Operations Management | Customer Service | Employee Engagement | Marketing & Brand Promotion | Quality Maintenance | Guest Service Excellence | Team Management | Business Planning | Conflict Resolution | Quality & Safety Management | Budgeting & Forecast Management | Escalation Management | Food & Beverage Operation Management | Training & Development | Performance Management | Revenue Generation | Facility Management | Client Satisfaction | Documenting and Reporting | Duty Roaster Summary: I am a dedicated professional with 23+ years of experience in food & beverage services, operating procedures, training programs, manuals, corporate directives, and duty roaster with adherence to policies and compliance regulations in Hospitality Industry. I have hands on excellence in handling financial, marketing & sales projections, promote brand visibility, conduct public & community relation programs, and constantly generate revenue for business growth and profitability. I have comprehensive knowledge in managing a wide range of food & beverage inventories, service quality process, environmental & occupational issues and policies. I ensure higher customer service, and quality assurance, manage quality/safety of food, restaurant cleanliness, safety & hygiene standards, resolve various conflicts diligently. I have completed Bachelor of Arts from Indira Gandhi National Open University, India – a Diploma in Hotel Management, Catering Technology & Applied Nutrition from National Council of Hotel Management, India – 1998. I also have the ability to resolve the unexpected issues & conflicts punctually, tactfully, and anticipate needs, while managing multiple tasks efficiently