Samkit S.

Background

About Samkit S.

Turning ‘uh-ohs’ into ‘aha!’ moments with a dash of SQL and storytelling. I’m a data-driven SupportOps Analyst who thrives at the intersection of technology, analytics, and operations. With a strong foundation in technical support and a growing specialization in data analysis and process optimization, I solve complex problems that improve systems, speed up workflows, and drive measurable business impact. What Drives Me I love turning messy data into clear insights and turning recurring issues into streamlined solutions. Whether I’m building dashboards, digging through SQL to find root causes, or collaborating with product and engineering teams. I bring structure to ambiguity and clarity to complexity. Key Highlights Support Ops Analyst | Lyft • Resolved 99% of incidents within SLA using Jira, Kibana, and Mode Analytics • Built a real-time issue tracker that improved triage speed and SLA visibility • Reduced ticket resolution time by 25% through workflow automation and team alignment Application Support Specialist | Total e-Integrated • Improved data accuracy by 95% and boosted product usage by 20% via SQL-based reports • Created training materials and coached new hires on technical troubleshooting Sales & Customer Experience Roles • Surpassed targets, drove retention, and honed consultative skills now powering my client-facing data work Core Skills • Tools: SQL, Python, Excel (Power Query, Pivot Tables), Power BI, Mode, Kibana, Salesforce CRM, JIRA, Confluence • Strengths: Data cleaning & analysis, stakeholder reporting, system triaging, workflow optimization, cross-functional collaboration • Mindset: Analytical, curious, proactive, user-focused Let’s Connect! I’m always eager to explore opportunities where I can apply my technical expertise and problem-solving mindset to create meaningful impact. If you’re looking for a results-driven Analyst who thrives in fast-paced environments, let’s connect and explore how we can work together! Technology and operations intersect where I thrive solving problems, driving growth, and making a lasting impact.