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Samone Burton

Customer Service Representative at Con Edison

Based in New York, United States

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Seniority

Staff

Department

Customer/Client Service

Location

New York

Industry

Utilities

Company size

9.7K

Contact information

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s•••••••@coned.com

Phone

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Background

About Samone Burton

I am a dedicated and empathic Customer Service Representative with a proven track record of delivering exceptional support in fast-paced environments. Currently, at Con Edison, I resolve 10+ customer inquiries per hour, maintaining an 85% Quality Assurance Score while mastering the art of empathy and problem-solving. My experience extends to the healthcare sector which I'm currently looking to move back into. What drives me is a passion for helping others. I thrive in roles where I can empower individuals by providing clear, compassionate, and effective support. When I'm not working, I enjoy staying informed about advancements in mental health initiatives, volunteering in my community, and often cozying up with a good book. I am always looking for opportunities to grow, learn, and make a meaningful difference in the lives of others.

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