Samrat Prasad

Background

About Samrat Prasad

Handling a span of 400 -500 Relationship Managers including the OJT and managing 3-5 Assistant Manager. Did manage B2C as well B2B sales • Recruiting, selecting, training, assigning, coaching, and disciplining employees • Planning and reviewing compensation actions and enforcing policies and procedures • Analyzing and implementing policies and procedures and overseeing short- and long-term business plans • Preparing and Implementing action plans • Managing productivity, quality and meeting customer service standards,Experience in Strategic planning, Center Management, Marketing,Sales, Business development. Channel Management, Branch Management for Discount & Traditional Broking. • Managing staff levels, wages, and hours • Analyzing process workflow, employee and space requirements, and equipment layout • Managing relationships with key operations vendors more then 150 Franchisees & Master Franchisees • Communicating customer issues with the operations team and devising ways of improving the customer experience including resolving problems and complaints • Working closely with the Process Owner and management team to set and/or implement policies, procedures, and systems and follow through with implementation managing Compliance matrices in B2B & B2C Business.