Samrat Roy

Background

About Samrat Roy

Leadership in Technical Service Delivery As a results-oriented Technical Service Delivery Manager with over 20 years of experience, I have led cloud transformations, service transitions, and driven delivery excellence. My leadership style fosters high-performing teams across multi-region, multi-vendor models. I excel at delivering measurable results through strategic thinking, problem-solving, and integrating test-driven application modernization practices to enhance service coordination and performance. Service Transformation & Process Optimization I have been instrumental in transforming services by planning and executing process improvements that enhance operational efficiency. Managing transitions across phases—Current Mode of Operations (CMO), Transition Mode of Operations (TMO), and Future Mode of Operations (FMO)—while ensuring seamless service releases is a core strength. My experience in Agile and Automation transformations has enabled timely, high-quality project deliveries while optimizing resources. Program Delivery & Governance Expertise I specialize in program governance, risk management, defect control, and cost optimization. My focus on stakeholder management, financial monitoring, and aligning delivery with organizational goals has consistently supported revenue growth. Additionally, I have contributed to presales efforts and third-party service integrations, driving service expansion and client satisfaction. Core Competencies & Professional Credentials I bring expertise in SDLC/Service Lifecycle Management, digital quality assurance, and program delivery frameworks. Leading training and development, managing attrition, and fostering continuous improvement are key elements.