Samresh Malik

Background

About Samresh Malik

With more than 17 years of work experience in Fintech specialized in New Product Initiative and Development, Defining business growth, strategies & RoadMap, operations and support, Retail management, service delivery, Vendor Management,Analysis and Consultancy Services to meet organization goals. Recognized proficiency in business process mapping, requirement gathering, defining the various specifications for application implementation, and client interaction for resolving concerns. Able to identify business opportunities and leverage competencies to drive growth, reduce costs, improve market positioning and strengthen bottom-line performance. Demonstrated excellence in steering consulting assignments like interacting with clients, managing client challenges, providing client solutions and managing large organizational changes. Employed highest levels of customer service and quality control to daily management practices to ensure client satisfaction and generate repeat business. Experienced with successfully managing all aspects of a Retail Automation project including implementation, selecting, managing and training staff; developing and managing the project budget; establishing and monitoring productivity goals and leading cross-functional teams on key projects. Specialties: Operations, Project Management, Business Analyst, Customer Service Management, Process & Strategic Planning, Problem Resolution.