Samriti Bharaj

Background

About Samriti Bharaj

Results-driven sales and operations professional with extensive experience in ConnectWise Manage and Sell/CPQ platforms for quote management, sales process optimization, and customer relationship management. Adept at collaborating with sales teams, procurement departments, and vendors such as Sophos and Ingram to ensure seamless sales operations and client satisfaction. Strong background in technical product support, quoting, and CRM management, with a proven ability to identify upselling and cross-selling opportunities to drive revenue growth. Skilled in customer service, problem-solving, and process improvement, with hands-on experience in handling exam-related customer support, training new employees, and collaborating with official testing organizations like BCS, APMG, APM, Open Group, and Peoplecert. Highly adaptable, with a strong track record of working in fast-paced environments, troubleshooting complex issues, and assisting onsite technicians in field operations. Key Skills & Competencies: Expertise in ConnectWise Manage & Sell/CPQ for quote creation, CRM management, and sales operations Strong sales support and order processing experience, including vendor coordination and procurement models Technical product support and ability to provide in-depth product information to clients Skilled in troubleshooting quoting issues and streamlining sales processes for efficiency Experience in customer service, issue resolution, and stakeholder communication Proven leadership in training new employees and collaborating with internal teams Adept at data analysis, reporting, and managing sales workflows Strong problem-solving, time management, and multitasking abilities in high-pressure environments A dedicated professional committed to continuous learning and process improvement, with a focus on delivering exceptional customer experiences and operational efficiency.