Samson Kumar

Background

About Samson Kumar

Solution-driven Customer / Kitchen Operations Specialist offering 20+ years experience with a flair for adapting quickly to dynamic business environments and adopting the pragmatic approach in improvising on solutions and resolving complex business issues. Enterprising leader & planner with a track record of contributions in streamlining operations, invigorating businesses, heightening productivity, and improving systems & procedures. Distinguished ability to improve operations, impact business growth & maximize profits through contributions in financial management, cost reductions & process improvements. Key Proficiencies: • Planning & Execution • Kitchen / Customer Operations • Customer Satisfaction & Retention • Operational Enhancement • Continuous Improvements Awards & Recognitions: Champ of the Qtr 2021 OND Best Kitchen Manager for exceptional performance in 2019 Kaizen Award twice for implementing the great idea for better OH cost-saving and reduction of pest infestation in 2019 Best Store for Customer Service for 2 quarters in 2018/2019 Excellence Award in production for maintaining storage management & wastage is on the control in 2018 Best ASM for launching new products within budget and converting the same to high sales in 2016 Best Food Courtyard by SAP Lap for taking care of corporates like Oracle, Kalyani Magnum for product quality & customer service in 2016 Notable Contributions: Got printed on Cure. fit magazine for highly-innovative initiatives like Save Water Project for the betterment of operations and OH cost in 2019 Attained a score of 100% in Hygiene & Food Safety Audit out of 63 kitchens in 2019 along with highest NPS score of 81% across India for cost-efficient Central Kitchen (HSR) in the entire south in 2019 Secured recognition from: Co-founder & VP for achieving meals/day at Cluster Operations without any callouts in 2019 Achieved nomination as Process Excellence Manager for improving SOP adherence by VP at Bangalore in 2019, A+ score in FSSAI & ISO Audit with no NC in 2019, 2nd kitchen nomination across Indian for operation excellence by CEO in 2019 and NIL attrition from Central Kitchen for 3 quarters in 2018/2019