Samson Loftin
Product Support Analyst at Cast & Crew
Based in Los Angeles, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Los Angeles
Industry
Entertainment Providers
Company size
3.4K
Contact information
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s•••••••@castandcrew.com
Phone
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Background
About Samson Loftin
Product Support Analyst with over 7+ years of experience in delivering technical support and training development. I help companies like Cast & Crew and Apple identify more efficient ways to reduce roadblocks by training over 300 team members & clients as well as implement strategies to reduce time by 70+ hours a week on repeated inquiries! Example Include- Led in-person training initiatives & hands-on experiences for new features/products across 5 Apple Stores, impacting over 300 team members and clients- Top 3 consistently ranked employees with the highest Net Promoter Score across my time at Best Buy leading me to be chosen to deploy a team initiative resulting in 4 of 6 team members ranking in the top 5 for NPS across the holiday months - Utilized data-driven insights and customer feedback to identify and implement process enhancements, resulting in an 80% decrease in escalations and improved customer experience. I love applying my skills of technical support and training development alongside a team that is highly motivated people to develop ways to improve procedures & training that both help our clients & each other. I'm always looking to connect with people! Feel free to send me a message at contact@samsonloftin.com or a simple message on LinkedIn
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