Samuel Banala

Background

About Samuel Banala

Nearly 18 years of comprehensive experience in Information Technology, including 13+ years in IT Service Delivery, Program Management,Agile/Scrum leadership & Engagement Management. Strong focus on cloud‑native initiatives across Workday, AWS, Azure, Guidewire Suite, Salesforce, and 8+ years in Software Testing, ITSM/ServiceNow Consulting, Engagement Management (ITSM, ITOM, ITAM, CMDB, CSDM), AI/ML, and Workday programs. Skilled in requirements gathering, analysis, solution design, application testing, and quality assurance for web, client–server, and mainframe applications within Agile environments- 14+ years of experience supporting major global banks, including Bank of America, Emirates NBD (Dubai), and ANZ Bank, delivering mission‑critical technology and transformation programs- Proven expertise in managing and delivering multiple projects as a Product Owner across Wholesale Banking, Salesforce, AWS/Microsoft Azure Cloud, and Azure DevOps (ADO) ecosystems- Strong background in Prosci Change Management and CAB approval governance, ensuring seamless adoption of technology solutions in fast‑paced, dynamic, and globally distributed environments- Career progression from software development into project governance and leadership roles across both traditional and Agile delivery models, enabling deep insight into project execution, team dynamics, and organizational transformation- Hands‑on experience as a Scrum Master and Agile Team Coach within SAFe Release Trains, successfully delivering multiple initiatives on the Guidewire PolicyCenter platform- Demonstrated capability in SAFe practices, servant leadership, facilitation, conflict resolution, team empowerment, and driving continuous improvement across Agile teams- Passionate about expanding expertise in SAP technologies and advancing as a Scrum Master, Agile Coach, or Transformation Leader, enabling teams to achieve high performance and organizational alignment- Consistently recognized for on‑time project delivery, and for building, mentoring, and leading high‑performing software development and cross‑functional teams- Adept at translating business requirements into technical specifications, enabling the design and delivery of tailored, scalable, and value‑driven solutions- Experienced in automated testing using HP Quality Center, ALM, LoadRunner, QTP, and JMeter, aligned with business and functional requirements- Proficient across all major testing phases, including Sanity, Functional, GUI, Regression, Integration, System, Performance, and User Acceptance Testing (UAT).