Samuel Ejiga

Background

About Samuel Ejiga

I provide organizations with IT Technical Support to optimize operational efficiency. My duties include resolving technical issues, maintaining hardware and software installations/configurations, and improving IT systems. I also provide IT support to internal and external customers. My special responsibilities to mention but few are: • Consulting with IT managers and other departments as required. • Providing IT assistance to staff and customers. • Installation/Configuration of Routers/Switches. • Training end-users on hardware functionality and software programs. • Resolving logged errors in a timely manner. • Monitoring hardware, software, and system performance metrics. • Updating computer software (patches) as well as upgrading hardware and systems. • Maintaining databases and ensuring system security. • Documenting processes and performing diagnostic tests with documentation of organization Inventories. • Keeping track of technological advancements and trends in IT support. I’m Bachelor Degree and HND holder from Ekiti state University and Kwara State Polytechnic. I'm Certified Network Security Specialist by International Cyber Security Institute, UK. I'm ITIL Certified and also trained by Hinkley Group (HP) on Server, Laptop, Printer and Desktop Repairs/maintenance. I have more than 15 years’ experience as an IT Support specialist with in-depth knowledge of computer hardware, software and networks. My ability to provide both physical and remote technical support and resolve queries had been commended on many occasions. I’m of the ability to determine IT needs and train end-users. My proficiency in IT SAAS CRMs Tool such as Bomgar (BeyondTrust), Hubsport, Slack, Freshdesk, Zendesk etc are of great benefits. I am flexible and experienced IT Support Specialist with excellent time management skills. I am a good communicator with proven inter personal skills. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges. I’m a nice fun and friendly person, I’m honest and punctual, I am reliable, dependable, determined and decisive. I identify and develop opportunities. I am a dedicated, organized and methodical individual. I'm Ejiga Samuel simply and preferable to be called Ejisam.