Samuel Green

Background

About Samuel Green

Cloud and Microsoft 365 specialist with 8+ years of experience supporting and delivering modern workplace and cloud infrastructure solutions.Currently working as a Lead Cloud IT Support Engineer, leading a 2nd Line support team and acting as the senior escalation point for complex technical issues across Microsoft cloud and hybrid environments.I combine hands-on technical expertise with team leadership, ensuring high service standards while driving continuous improvement across support operations.Core Expertise• Microsoft 365 & Azure administration• Entra ID / Identity & Access Management• Hybrid infrastructure & directory synchronisation• Microsoft Intune & modern device management• Exchange Online & email security• Cloud troubleshooting & escalation support• Service delivery, SLAs & operational reporting• Technical leadership, mentoring & team developmentTechnologiesMicrosoft 365 • Azure • Entra ID • Active Directory • Exchange Online Microsoft Intune (MDM/MAM) • Microsoft Defender for Office 365 • PowerShell Citrix • VMware • Azure Virtual Desktop (AVD) Forcepoint • Proofpoint • MimecastExperience supporting and troubleshooting enterprise environments across Microsoft 365, Azure, Entra ID, and hybrid infrastructure.I’m particularly interested in roles focused on Cloud Infrastructure, Microsoft 365, Azure, Identity, and Modern Workplace technologies, where I can continue to grow technically while contributing to high-performing support teams.Always open to connecting with professionals working in Microsoft 365, Azure, Identity, and Cloud Infrastructure.