Samuel Groden
Resource Planning Analyst at Expedia Group
Based in Seattle, United States
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Seniority
Staff
Department
Operations
Location
Seattle
Industry
Software Development
Company size
23K
Contact information
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s•••••••@expediagroup.com
Phone
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Background
About Samuel Groden
Self-driven quality auditor and team leader, with extensive customer-focused experience in global Fortune 500 quality assurance, training and contact center environments, develops quality standards that drive accuracy and process consistency. Creative, friendly and collaborative professional provides coaching and quality analysis to drive team productivity. Inspiring staff mentor with articulate communication skills builds relationships and establishes trust quickly with local and offshore teams all organizational levels. Audit and Reconciliation Reports Process and Audit Documentation Call Center Workforce Analysis Risk Analysis and Mitigation Resource Planning Gap Analysis Quality Program Leadership New Service Launches Project Management Workforce Management Call Queue Management
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