Samuel Hernandez

Background

About Samuel Hernandez

Summary of Qualification: Full knowledge of Microsoft Office, Microsoft Excel applications,K3 system and Customer Relationship Management (CRM) system. Handling office tasks, such as filing, generating reports, inventory and reordering supplies. Highly skilled in promoting and providing information regarding products and services for the benefits of the Company. Fluency in both written and spoken English. Excellent in providing important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers. Ability to work under pressure in different shifts or schedule. In-depth knowledge on Customer Service and a team player. Excellent Track record of listening and responding to customers’ needs and concerns. Able to handle returns and complaints effectively. Excellent ability to record details of client contacts and service history.