Samuel Johnson

Background

About Samuel Johnson

16 years of service management experience, Goal driven management professional with proven track record in Service Management, Project Management and Outsourcing domains, background in several global large scale organizations. Adapts ITIL processes in a multicultural mixed offshore and onsite resourcing environments. Experience from both on premise and outsourced service models. Have had positions both in client and supplier companies, which ensures strategic thinking in negotiation situations on both sides. Expertise on quality, ability to find the root cause using problem solving methods and arrive the corrective action. Communicates in concisely manner with all the stakeholders, both in written and verbally. Specialties: Strategy cascading, Bringing people together, Knowledge champion, Service Management and Delivery, Project Management, Quality, Audits Personality: Organized and Efficient, Target Oriented, Ensures Things Will be Completed Certified Lean Six Sigma Green Belt Certified ITIL v3 Foundation Examination. Certified ITIL v3 Intermediate continual service improvement (CSI) Certified ICT Management Professional, CIMP (KONE IT Academy) Certified ISO 9001:2008 QMS auditor IT operational model IT operations and end user support. Process and operational model design. IT service, concept & architecture definition. IT development and deployments. Cloud based services management. Portfolio and financial management. Vendor and partner management.