Sandeep Kamade
Sr Product Support Manager at Philips
Based in Eindhoven, Netherlands
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Seniority
Manager
Department
Sales & Business Development
Location
Eindhoven
Industry
Hospitals and Health Care
Company size
72K
Contact information
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s•••••••@philips.com
Phone
5 credits+31 ••• •••• ••••
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Background
About Sandeep Kamade
Results-driven technology professional with 18+ years of experience in IT service management, cloud operations, and security. Proven expertise in product support, project coordination, and incident response. Adept at leading cross-functional teams, managing projects, and improving operational efficiencies. Strong stakeholder engagement and problem-solving skills, vendor management, ensuring seamless project execution and customer satisfaction. Proven ability to lead geographically dispersed teams, optimize support processes, drive customer satisfaction and ensuring 24/7 service reliability in high-pressure environments. Roles: 1. Product Support Manager 2. Project coordinator 3. Technical Lead Ops 4. CAB Coordinator / Change Manager Key Skills- Project Management, Service Delivery & Continuous Improvement - Global Technical Support & Service Operations - Security Incident Response & Operations - Cloud Operations (AWS)- Identity & Access Management (Forgerock IAM)- ITIL Processes (Incident, Problem & Change Management)- Stakeholder Engagement & Vendor Management, Customer Experience - Team Leadership & Servant Leadership - Technical Escalation & Root Cause Analysis (RCA), SLA & KPI Management - Team Leadership & Training - ‘Can do’ attitude, Self -Initiative, good Listener - Symantec Backup Exec
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