Sandeep Mali

Background

About Sandeep Mali

Skills & Abilities MANAGEMENT · Meeting preparation and representation: Weekly, bi-weekly, monthly governance and Quarterly with Management team. · Work closely with the customer, account team, other team members · Document best practices and create deployment and support playbook · Meeting preparation and representation with technical team for changes in telecom environment, upcoming challenges, and bugs related telecom issues and users escalation. · Maintain a complete process document, site document documentation (site book) and actively works with team for the continual improvement of the process. · Adept at effectively managing all complaints, queries of customers with proven record of accomplishment of maintaining 100% customer satisfaction level and providing 24 x 365 day’s support. LEADERSHIP · Leading telecom projects, Planning & execution of the existing Capacity expansion of the current Telecom Infrastructure, considering the network bandwidth. · Proficient at maintaining cordial relationship with customers/ clients ensuring quality and service norms thereby achieving customer satisfaction. · Adept at implementing quality improvement strategies to maintain consistent improvements in Quality of Service and exceeding SLA’s. · Managing team of 9 members. Creating shift schedule KEY SKILL · Cisco Certified-CCNA,CCNA VOICE, UCCE, CCNP Voice · Routing Protocols - RIP, IGRP, EIGRP,OSPF, BGP · Voice protocols - SIP, MGCP, H323 · Troubleshooting, Problem Solving · Cisco Routers, switch · Virtualization – VmWare, · Cisco product- Cisco CUCM, Jabber, VOIP, Unified Cisco unified contact center enterprise(UCCE), Cisco unified presence, Cisco Unity connection, voice gateway, finesse, VCS-C, VCS-E, Telepresence, TPS, CTMS, Cisco Prime assurance, Prognosis · SBC’s – SONUS/Ribbon SBC, · Documentation - HLD, LLD, Project reports, reporting weekly/biweekly/monthly. · Management certification – ITIL, Lean(Internal) · Other - IP, IPv6, DHCP, ACL, NAT, VLAN, VTP. · Started with AWS, AZURE. · Ticketing tools- ServiceNow.