Sandeep Narula

Background

About Sandeep Narula

A professional with over 25 years of comprehensive experience in managing and scaling Domestic and International BPO operations, I bring deep expertise in both strategic leadership and hands-on execution across a wide range of service functions. I have successfully handled all types of processes, which includes Customer Service, Sales, Surveys, Market research, Lead Generation, Collection all Buckets, Chat Support, Social Media Support, Email Support and Customer Retention, delivering consistent business outcomes and service excellence. My career spans multiple industries such as BFSI, Fintech, Retail, E-commerce, Ed-Tech, Healthcare, Automobile, Telecom, FMCD, and Hospitality, where I’ve been instrumental in driving operational transformation and customer engagement. I’ve also been closely involved in numerous start up ventures and new project launches, setting up operations from scratch — including hiring, training, process design, and client onboarding. Have had the experience of Handling premium clients for the Domestic and the International markets. In addition to operations, my strengths lie in Marketing of Services, Direct Marketing, Business Development, Quality Assurance, and Workforce Management. With a proven ability to lead large, cross-functional teams, I have consistently driven revenue growth, cost optimization, and customer satisfaction. Key Competencies: Inbound & Outbound Contact Center Management for Domestic and International markets. Sales, Customer Service, Lead Generation, Upselling & Retention. Chat, Email, Social Media & Omni channel Support Operations. Business Development & Strategic Account Growth. Start-up Operations & Greenfield Project Execution. Marketing of Services & Direct Marketing Campaigns. Quality Assurance, Compliance & Process Improvement. Recruitment, Training & Team Building. I bring a unique blend of executional depth and strategic foresight, with a focus on building scalable, customer-centric, and profitable operations.