Sander Jansen

Background

About Sander Jansen

IT Professional | Service Desk Expert | Project Manager About Me I am a results-driven IT professional with a passion for delivering exceptional service and driving projects to successful completion. With a Bachelor's degree in IT and a diverse background that includes two years as a Second Line Service Desk Engineer and less than a year in Project Management, I bring a unique blend of technical expertise and project management skills to the table. Professional Experience ‍ Second Line Service Desk Engineer | ProximusAs a Second Line Service Desk Engineer, I honed my technical skills and became a go-to resource for resolving complex IT issues. I thrived in a fast-paced environment, providing top-tier support to clients and collaborating effectively with the first-line support team. My ability to troubleshoot and resolve intricate technical challenges allowed me to consistently exceed customer expectations. Project Manager | ProximusTransitioning into project management, I embraced new challenges with enthusiasm. My responsibilities included project planning, stakeholder communication, resource allocation, and risk management. I worked closely with cross-functional teams to ensure project objectives were met on time and within budget. Key Skills Service Desk Support Technical Troubleshooting Project Planning & Execution Stakeholder Engagement Resource Allocation Risk Mitigation Communication & Collaboration Education Bachelor's Degree in Information Technology | VIVES Brugge | 2018#ITProfessional #ServiceDesk #ProjectManagement #TechExpert #ResultsDriven