Sandhya Harinath

Background

About Sandhya Harinath

IT Service Delivery Leader | Driving Automation, SLA Excellence & Client Success 15 + years in IT Infrastructure | Network Services | Cloud Transformation | AI Automation Over the past 12+ years, I’ve been fortunate to grow into a role I’m truly passionate about—making IT service delivery smarter, faster, and more value-driven. As a Service Delivery Manager, I focus on driving real results: streamlining operations, leveraging automation, and helping clients experience better outcomes through technology. Whether it’s reducing manual work, improving SLA performance, or introducing cloud solutions, I aim to deliver measurable impact—not just activity. A few highlights I’m proud of: • Reduced manual workload by 20% with AI-driven incident automation • Improved resolution time by 35% through IP Fabric integration and cloud transformation • Ensured SLA governance and client satisfaction across complex, multi-vendor environments • Onboarded new clients with ITIL-aligned process training, setting the foundation for success • Created executive dashboards that connect operations to business strategy Tools I love working with: ServiceNow, JIRA, BMC Remedy, Tableau, and a few more depending on the day. I believe service delivery is about more than fixing issues—it’s about anticipating them, optimizing processes, and building trust with clients through consistency and innovation.