Sandi Ammons
Customer Operations Contact Center Manager at Delta Dental Ins
Based in Folsom, United States
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Seniority
Manager
Department
Operations
Location
Folsom
Industry
Insurance
Company size
5.9K
Contact information
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s•••••••@deltadentalins.com
Phone
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Background
About Sandi Ammons
I am an accomplished Customer Service and Operations Leader with over 15 years of experience driving exceptional service delivery and operational excellence in the financial sector. I quickly adapt and am flexible in fast-paced, changing environments. In my most recent role as a Sr. Client Relations Manager at FIS, I managed a diverse, cross-functional team of more than 50 contact center employees across multiple locations servicing Franklin Templeton clients. I helped lead the change management effort within the contact center as it was successfully outsourced from Franklin Templeton to FIS Global. I have proven success in managing global teams within both on-site and remote work environments to consistently achieve service level agreements and performance targets. My passions are leading and collaborating with others and driving process improvements. I represented the business on many projects throughout my career and am well versed in Lean and Six Sigma methodologies. I utilized these methods to spearhead various continuous improvement initiatives that resulted in improved customer satisfaction and cost savings.
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