Sandi Carter

Background

About Sandi Carter

Versatile, detail-oriented and forward-thinking professional with 15+ years’ experience in operational management, communications strategy planning and development, media outreach, project management, training, sales and customer relationship/retention management. Proven ability to satisfy internal and external customers, motivate employees, build brand awareness and affect customer loyalty/retention. Outstanding editorial direction, communication and leadership skills. PROFESSIONAL HIGHLIGHTS • More than 20 years client and customer advisor experience, maintaining positive client relationships by resolving customer grievances and ensuring customer loyalty, while meeting company goals • Consistently exceeds profit goals set by corporate leadership; exceeded average regional Citifinancial branch office profits by 700% in 2010 (60+ office region) • More than 15 years management experience developing and implementing policies and strategic plans that enhance employee performance and loyalty, morale and the overall work environment by demonstrating how they directly contribute to company performance • Cultivation of strong personal relationships with media professionals has led to greater exposure for brands including King College where outreach directly resulted in attracting substantial donations made to found the King College School of Nursing