Sandi Clermont

Background

About Sandi Clermont

Customer focused with strong consultative skills, business analysis and acumen to understand business objectives and concerns Excellent interpersonal skills with the ability to build, maintain and employ good relationships and contacts with customers, service providers and peers Team leadership and management skills providing support, guidance, direction and acknowledgement to team members Strategic and innovative thinker with initiative that is solutions oriented Extensive knowledge of IT service delivery, service level agreement, quality assurance, best practices (ITIL) and the associated technologies used for service delivery Information systems professional with demonstrated experience in service management, successful implementation and support of enterprise technology and architecture. Proven skills in project management, service management, application support methodologies, critical/analytical thinking and problem solving, ITIL principles of change management, incident management, problem management, coaching and mentoring technical support staff.