Sandip Debnath

Background

About Sandip Debnath

About Me Highly motivated and dedicated customer service professional with 3+ years of experience in providing exceptional support and resolving customer inquiries. Proven track record of delivering high-quality results and driving success in fast-paced customer service environments. Skilled in communication, problem-solving, and conflict resolution, with a strong passion for customer satisfaction and growth. Professional Experience -*Concentrix (Oct 2021 - Oct 2023)*- Customer Service Representative - Provided exceptional customer service and support to clients via phone, email, and chat- Utilized problem-solving skills to resolve complex customer issues and improve customer satisfaction-*TCS (Oct 2023 - Jan 2025)*- Customer Support Specialist - Collaborated with cross-functional teams to resolve customer issues and implement process improvements- Developed and maintained knowledge base articles to enhance knowledge sharing and team efficiency-*Revolut (Starting Mar 2025)*- Customer Support Specialist - Looking forward to leveraging my skills and experience to drive growth and innovation in customer support. Achievements - Consistently met or exceeded performance targets in customer satisfaction, resolution rates, and quality metrics- Improved process efficiencies and knowledge sharing within teams through documentation and training initiatives. I'm excited to leverage my expertise and experience to drive impact and growth in my future endeavors.