Sandra Montgomery

Background

About Sandra Montgomery

I am a commercially astute customer service leader who has managed teams of up to 50 staff and recently delivered sales revenues 142% above target through a focus on teamwork and service standards. I have built, retained and developed exceptionally high performing teams. I am proud of my inclusive leadership style that has motivated, empowered and driven these teams to deliver above target profitable business development and implementing procedures to encourage client retention. I am highly strategic with extensive experience defining and implementing robust account management strategies while embedding staff and processes in preparation for sales. I harness influence across the team to enable engagement with other senior-level internal and external stakeholders and decision-makers to secure buy-in to recommendations on processes, systems, and operational change, culminating in profitable growth and cost reduction. My Core Competencies Include • Staff Leadership & Development • Interpersonal Communication • Sales Cycle Management • Stakeholder Management • Strategic Thinking • Operational Execution My Key Career Achievements To Date Include: • I exceeded challenging monthly quota objectives by over 142% through outbound sales • I have onboarded 50+ new accounts • I facilitated website design and execution as senior member of the e-commerce steering committee • I delivered £300k saving having led a project to close ineffective regional customer service offices. • I successfully grew an inbound/outbound telesales campaign from 4,500 to Throughout my 10+ years as a senior customer service leader I have been entrusted with ensuring the most impeccable level of service businesses can provide on all communication channels to support company growth. I am passionate about training motivated customer service representatives and partnering with employees to develop customised career advancement plans. I specialise in merging newly acquired company customer service operations with no impact to the end customer.