Sandra O.
Customer Experience Adviser at Citizen
Based in Solihull, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Solihull
Industry
Non-profit Organizations
Company size
506
Contact information
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s•••••••@citizenhousing.org.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Sandra O.
Adaptable professional with over five years’ experience across housing services, international student support, and customer engagement. I hold a master’s degree in project management and currently support tenant wellbeing at Citizen Housing, handling over 100 queries weekly and leading on safeguarding referrals, policy communication, and service improvements. I work closely with internal teams and contractors to resolve tenancy, repairs, and welfare concerns while ensuring GDPR-compliant case management through systems like ActiveH and Keyfax Diagnostics. Previously, I supported over 300 international student admissions, guiding applicants through UKVI compliance, visa applications, and onboarding processes. I helped achieve a 98% visa approval rate by coordinating across academic, admissions, and support teams while maintaining accurate records in AMS and CAS Shield. With a strong track record in managing high-volume service environments, I bring effective stakeholder communication, data accuracy, and cross-sector coordination to every role I take on.
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