Sandra Pais

Background

About Sandra Pais

I am an accomplished product design manager with over 12 years of experience in product development in the Travel and Tourism Industry. Profitably managed $75 million in revenue and passengers annually across multiple global markets (USA, CAD, UK and Australia). Developed, maintained and delivered all product while delivering and abiding by all brand standards to ensure repeat and new customer acquisitions. I am a results oriented, passionate, and detail focused individual with a broad skill set. I love the opportunity to help others succeed and have a strong interest in learning about different cultures, languages, and ways of life. Strengths: Individualization * Achiever* Strategic thinker* Input - all of these are valuable skills I learned from my experiences, both on the job and in my personal time. What matters the most to me is to do the best job that I can do. Each day presented is a new opportunity to not only continue to shine but to remember to always listen and learn, self improvement has no end. Never be afraid to fail, it just makes you a stronger person. Experienced in the following:Product developmentTravel planning (includes land, cruise and rail products)Management of a product throughout the entire life cycleProven track record of increasing revenue and overall customer excellenceConducting industry and competitive analysis, following trends and identifying gaps within marketplaceStrategy with senior stakeholdersPricing and analysisBudget optimization and cost controlDemand planning/future forecastingInventory control/management Negotiations/buying/contractingItinerary Management Vendor Management (100 +, includes but not limited to, hotels, restaurants, local guides, bus companies, attractions, tourism boards, destination management companies, cruise lines, rail, etc.)Collaboration with event manager on all large events that fell within region (150 + attendees)Operations Management Process Improvement Collaboration with operations, customer service and sales teams to ensure excellence was delivered at all points in time to all customers. Collaboration with marketing on all new product launches, new concept campaigns and annual brochure proof.Delivery of cross departmental training to support product knowledge (includes but not limited to sales, marketing and call center).Problem solving and decision makingCross-functional collaborationSafety ManagementDeep knowledge of Canada, USA, Italy, Greece, Spain and Portugal.