Sandra S.

Background

About Sandra S.

As a DTC/Retail customer experience professional who demonstrates a high level of ownership and initiative. I am proficient in retail management, marketing communications, and attention to detail, and I have a passion for delivering exceptional customer service across multiple channels and platforms.In my previous role, I contributed to the growth and success of Naturopathica, a leading wellness brand that offers natural and organic products and spa services. I was responsible for overseeing the online customer service operations, managing a team of customer service representatives, resolving complex issues, and ensuring customer satisfaction, retention and servicing two wholesale accounts (Dermstore and Goop). I also partnered with various internal and external stakeholders; e-commerce, marketing, fulfillment, finance, spa division and IT teams, to optimize the customer journey, enhance the brand awareness, and increase the sales and revenue.In my role retail assistant manager role, with Alex & Ani, I assisted the Store Manager in the overall day-to-day operations of a 4.2M dollar store, hiring, training, staff development, onboarding, visual merchandising, exceptional client service standards, achieving sales goals, and loss prevention. Charity By Design Specialist:Reaching out to past and new community organizations to invite them to host, in our in store charity events, which in turn, brings awareness to their organization and the company contributes back a percentage of the proceeds to support their cause.One of my memorable accomplishments was traveling to Panama City, Panama to assist in translating, training staff on brand knowledge, and product organization for the grand opening of the first Alex & Ani international store. Providing exceptional service in all roles was satisfying and rewarding. It’s all in how we leave the client’s feeling, by solving their situations with attention and care. I enjoy Traveling • The beach • Music • Decorating, during my personal time.