Sandra Vivera

Background

About Sandra Vivera

I’m a Cabin Crew Supervisor with over 12+ years’ experience in First/Business/Economy Class environments. For the past 10 years I’ve been working with Qatar Airways, supporting the delivery of service excellence during worldwide flights. During my time in this field,I have spent over + hours to more than 130 countries.As many of our customers are regulars, I’ve developed an understanding of their preferences and built a rapport with them, which has enabled me to provide a tailored made, efficient and effective service. Skills :*Proven work experience in a supervisory role *Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments *Detail-oriented, well organized and able to adhere to deadlines *Experience with customer service and conflict resolution *Proven success in a corporate setting, working with all levels of management *Ability to motivate people on your team and across departments *Monitor team productivity and provide performance evaluations, constructive feedback, mentorship, and discipline as needed *Receive and track employee and customer complaints, and resolve problems If you’re interested in learning more about me or just want to chat, feel free to send me a message.