Sandro Lattuca

Background

About Sandro Lattuca

Dynamic, multilingual and motivated professional with a proven record of generating and developing opportunities that further established successful organisational goals: Churn rate reduction; Customer Satisfaction and Revenue improvement. Coordinating and delivering projects to schedule from concept to completion using Prince2 & Agile methodologies, demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable leader with an ability to work independently, creating effective presentations and business analysis Skills include: Project & Program management, Learning and Development, Business Analysis, Business Process Design, Customer Satisfaction Improvement, Customer Insight, Business development, Quality Management, Implementation of Applications, Training, Communication and Coaching, Planning and Time Management, Internal and External Costumer Focused, Leadership Skills, Finance (Churn) Management roles include: Customer Feedback (CSAT), Churn, Quality, Processe Improvement, Project Management and Business Analysis (15 years). Hotel & Tourism industry, Food & Beverage, Congress and Event Management (10 years). Language spoken and written: Fluent English, Fluent French, Fluent Spanish, Italian Native