Sandro Ribeiro

Background

About Sandro Ribeiro

I am a seasoned professional with over 18 years of experience in leadership and management roles in the technology industry. Currently, I work as a Service Delivery Lead at Accenture, where I excel in managing day-to-day service delivery across multiple teams. My expertise lies in driving performance, ensuring compliance, and delivering results in fast-paced environments. As a SDL at Accenture, I am the head of an entire Project of 30-45 individuals. I consistently ensure performance against agreed Service Level Agreements (SLAs) and employ root cause analysis to develop effective action plans for underperforming markets. Additionally, I actively engage with clients, providing exceptional service through regular interactions and delivering comprehensive business reviews. My entrepreneurial spirit led me to co-found a startup, Organizar por si, in the consulting industry while working at Accenture. In this role, I have demonstrated strategic thinking and utilized my managerial finance skills to drive profitability and growth. I have managed various aspects of the business, including operations, marketing strategy, and project management, positioning the company for long-term success. Prior to my current roles, I have held leadership positions at renowned organizations such as Dashlane, Webhelp, SELLBYTEL Group, Portugal Telecom, and Vodafone. These experiences have honed my skills in team management, training, quality assessment, and performance improvement. Beyond my professional achievements, I actively pursue personal growth and financial literacy. In my free time, I enjoy camping, surfing, and engaging in DIY projects. As an Operations Manager, I possess expertise in- Strategic planning and execution - Team leadership and performance management - Client relationship management - Service delivery optimization - Root cause analysis and problem-solving - Project management - Entrepreneurship and business development - Financial management and profitability enhancement - Continuous improvement and innovation I am passionate about leveraging my extensive experience and skills to drive operational excellence and contribute to the success of organizations. Feel free to connect with me if you are looking for a results-oriented Operations Manager with a proven track record of achieving goals and leading high-performing teams.