Sandy Castillo
Front Office Manager at The Harcourt Hotel
Based in Dublin 7, Ireland
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Seniority
Manager
Department
Operations
Location
Dublin 7
Industry
Hospitality
Company size
44
Contact information
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s•••••••@harcourthotel.ie
Phone
5 credits+353 ••• •••• ••••
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Background
About Sandy Castillo
Efficient Bilingual Front Office Manager with 13+ years if professional experience in a vibrant environment. Excited to The Harcourt Hotel creating smooth daily operations and providing an experience beyond guest expectations. In prior roles, increased annual income by 25% and bettered the hotel's TripAdvisor rating by 1.3 points on a 5-points rating scale. ACCOMPLISHMENTS • Trained, and supervised 10+ reception staff. • Handled guests' complaints contributing to maintaining guests' satisfaction. • Hit and exceeded sales by 50% for 2009. • Nominated as employee of the month on numerous occasions. • Awarding 5 of them due to guest satisfaction scored by reviews. March 2008, October 2008, February 2009, May 2009, July 2010. • Contributed to win the Hotels-Olympics as part of the Front Desk team in December 2016 • Contributed to go from the 12th to the 11th position of the hotel in Trip Advisor. Receiving the annual Front Desk Award. January 2020 • Implemented strategies to reduce the failure rate by 60% for 2018, 65% for 2019.
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