Sandy Ferguson

Background

About Sandy Ferguson

I am an energetic and adaptable technical professional adept in shepherding all aspects of a project to meet milestones and budget requirements. I have years of experience effectively monitoring progress against project plans, identifying risks, issues, and mitigation strategies. Involvement in a diverse range of projects has enabled me to become highly skilled in collaborating cross-functionally to engage communication with key stakeholders and diverse project teams. I enjoy starting with a problem, an idea or need and ending with a solution, a tangible product and a satisfied customer. Taking a team along on the journey, keeps life interesting. CAREER HIGHLIGHTS Installment Billing Rollout: 45 team members + 2 vendors,$800K budget, 12 months Implemented new billing and payment service through First Data Hosted Recurring Payments service (HRP) Home Warranty Product Development: 60 team members + 1 vendor,$600K budget, 8 months Developed front-end interface with proprietary CRM and built API connectivity to 3rd party service provider Workforce Management Software Upgrade: 20 team members + 1 vendor,$250K budget, 3.5 months Upgraded Aspect Workforce Management platform (WFM) to new cloud environment Proprietary CRM Releases: 15 team members, ongoing monthly Provided ongoing enhancements and defect updates to internally developed CRM application FUNCTIONAL EXPERTISE Project Manager, Technical Project Manager, Program Manager, Project Management, Requirements Development, Budgeting, Risk Management, SDLC, Waterfall, Iterative Waterfall, Scrum, Agile, Release Management, Resource Planning, Stakeholder Engagement, Escalation Management, SLA Tracking, Problem Resolution, Data Security, Documentation & Training Skills: MS Office (Word, Outlook, Excel, PowerPoint), MS Project, Visio, Trello, Jira, Service Now SQL, Informix, MySQL, Oracle DB, Java, C, IIS, ASP, PHP, XML, JSP, Shell Scripting, Windows Scripting