Sandy Malone

Background

About Sandy Malone

I'm a customer care and sales professional with 20+ years of practical customer service experience. I’m also a demonstrated leader, speaker, and community service volunteer and advocate. I have a military background. I left the Canadian Air Force as a Captain and entered the civilian world filling a variety of customer service roles including First Union Bank Call Center Credit Card Customer Service Representative (CSR), Eddie Bauer Catalog Call Center CSR, and a licensed insurance agent.*Insurance Customer Service* I became a licensed insurance agent in 2001, when I worked as a personal and commercial lines customer service representative. I’ve worked in small and large independent insurance agencies.*Leadership* In 2013-2014, I was a Toastmasters district governor, leading over 3,500 members of Toastmasters International, a worldwide non-profit communication and leadership organization. In 2012, I received the leadership and education award for our district. I also organized our district’s fall conference at the Microsoft Conference Center with 325 attendees, the largest attendance ever.*Speaker* I enjoy speaking and training on a wide variety of topics. I’m a member of Toastmasters International and regularly speak in front of an audience to “sharpen my saw” as Stephen Covey recommends.*Community Volunteerism; Bloodworks Northwest (formerly Puget Sound Blood Center); Toastmasters International; and St Hilda's St Patrick Episcopal Church.*Skills & Strengths* Leadership; Personal Lines Insurance Counselling; Customer Care; Highly Proactive; Flexibility; Prioritization, Rapport Building, Professionalism, Written and Oral Communication; Listening; Problem Solving; Motivational, Positive Attitude, Team Player.