Sandy Miller

Background

About Sandy Miller

Accomplished, detail-oriented IT technician with expertise in technical services in a Windows client/server environment seeking a challenging career in IT Technical Support. Solely supports over customers in the Corporate Headquarters which includes the Executive staff. Recognized IT client specialist specializing in both hardware and software deployment. Skilled at providing both local and remote network support and upgrades, maintaining user workstations, PC and printer installation and troubleshooting. Dynamic and resourceful with the ability to adapt quickly to challenging situations to find innovative solutions to ensure timely service delivery. Excellent communication skills. Adept at working independently, utilizing resources, completing projects, collaborating with referred resources, managing customers' expectations and documenting work and resolutions to customer satisfaction. Specialties: active directory, backup, computer hardware, consulting, conversion, customer relations, Lenovo and Dell computers, documentation, drivers, SCCM, Ghost, hewlett packard printers, ibm, internet explorer, knowledge management, laptops, lotus notes, mcafee, mentoring, microsoft outlook, Windows 7, XP, migration, network printers, networking, printers, sms, technical support, tivoli, upgrades, vpn, wisetrack.