Sandy Vock

Background

About Sandy Vock

A highly motivated, results-oriented Auto Auction Relationship Manager Representative with 10+ years of experience in the automotive and auction industries and a vast understanding of retail and fleet sales, vehicle repair, inventory management and finance. Proven track record of fostering lasting auction/vendor relationships and engaging in successful negotiations to exceed both customer and company expectations. Maintain an uncompromising focus on high quality standards and strict contractual/procedure compliance. Excels at turning under-producing individuals into teams that work efficiently and exceed all expectations. Current employee of Credit Acceptance Corp. for more than five years with promotions to roles of increasing authority. Owned all aspects of managing a 1K-2K vehicle inventory nationwide across 10+ auto auctions while monitoring for top productivity and efficiency. Provided comprehensive assistance with the performance management of the auction to drive the highest possible net return for the customer and company while ensuring the auction (service providers) performed work in compliance with contractual expectations. Functioned as a subject matter expert in identifying and working to resolve remarketing opportunities and general process improvements. Administered comprehensive training to branch personnel on vehicle maintenance best practices, ensuring branch personnel performed accurate inspections of vehicle inventory to reduce losses. Developed and produced best practices to streamline auction processes from intake to sale, educating them on more detailed and accurate condition reports. People enjoy working for me and with me. I take my pride in my work. C.A.R. CERTIFIED