Sanjay Chatterjee

Background

About Sanjay Chatterjee

Professional with over 20 years of rich Senior Management Role in Operation, Customer On-Boarding | Customer Retention & Revenue | Service Delivery” Two decades of Exceptional background (Mostly into Telecom & Retail) in both B2B and B2C in contact, customer experience, Collections, Operations, Risk management and Business strategy. Open for any location in India | Holding prolonged passion for Challenging Overseas Assignments Profile Value Demonstrated ability to manage Retail Customer Experience Center Roll out and Management, Contact Centre Management for both centralized and distributed models. Currently engaged as the Business & Service Delivery Head providing leadership, direction, planning and strategy for overall Business Generation, Service Delivery Management, More than one decade of involvement in the area of the Customer experience and operations for enterprise customers (B2B) across the Large -Medium & Small and Micro Enterprise across geography. Proven exposure in Strategic planning for identifying the untapped market segment, rolling out business in that geography, Business launch operations, Managing Customer Experience, Customer Retention & Revenue. Leadership Competencies Service Delivery (Customer On-Boarding, Service Experience) Customer Retention & Revenue (U&R) Enterprise (Hunting, Farming & Servicing) Collections, Compliance & Governance and Retail Acquisition, Service, Product Sales Sales & Service, Call Centre, Quality & Audits