Sanjay Pathak

Background

About Sanjay Pathak

I have over 14 years of experience in customer service, sales, business development, and streamlining process to enhance operational effectiveness with contact center environment. I have gained hands-on experience in Sales and Administration Management, Training and Development, Recruitment, Performance Management, Client Relationship Management, Grievance Handling and Team Management. During course of my work experience, I have proficiently handled operations and administrative functions with expertise in managing wide spectrum of human resource management including training and development, recruitment, performance appraisals and employee relations. I am a competent team leader who can successfully inspire and motivate team members, who possess solid skills in organization, problem solving, team work and communication to deal with broad range of customers across boarder as well as team members ACHIEVEMENT Successfully achieved #1 ranking on client score card and secured bonus in Credence Resource Created, implemented and managed a voluntary time-off program to keep voice service levels with a 1% variance resulting in cost reduction Established an up-selling initiative that resulted in additional revenue per week for the organization Managed operating budget with expense to goal of 1% of annual sales and successfully achieved.94% Mentored, motivated, and led team activities-per-hour productively 23% year over year and achieved an annualized turnover rate of 18.5% against corporate goal of 22% Awarded Best Team Leader for the month of February 2012