Seniority
Other
Department
Other
Location
Bengaluru South
Industry
Insurance
Company size
224
Contact information
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s•••••••@nationalvendor.com
Phone
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Background
About Sanjay Roy
Transformative leader with 25+ years in Business Process Optimization, Change Management, and Stakeholder Engagement across BPO, GCC, and Manufacturing. Expert in Lean, Six Sigma, RPA, and AI/ML deployment, I drive digital transformation, build Process excellence teams, and foster a continuous improvement culture globally. Certified Six Sigma Black Belt. Seasoned and Result Driven Business Process Consultant, Project Lead, PMO, Transformation Lead, Business Problem Solver, Thought leader, Coach & Mentor & Learner Wide experience in areas- Business Process Transformation, Process Excellence, Digital transformation Blueprinting, Analytics/ ML projects, GenAI deployment, Customer Journey Mapping and Customer Experience Improvement Thought leader, Hands-on with building a transformation road map to enhance customer experience, cost reduction and efficiency improvements Experienced with Stakeholder management, Senior/ Leadership client interactions, Leading, and program managing the process transformation agenda for multiple sites and clients, Team handling & Service Delivery Good working experience in leading Transformation Blue Printing, building roadmap for execution, POV/ POC creation, Solution designing, Client discussion, SOW & RFP support, Sales pitch support Proficient in running Process Excellence, Six Sigma/ Lean based continuous improvement agenda for multi-location business, leading team, running workshops, Conduct training for Lean Six Sigma Black Belts/ Green Belts Experienced with technical discussion, technical Solution Design for Application development, RPA bot, Visual Dashboard, and execution in an Agile way Key Skills- GenAI, Analytics, Machine Learning, Deep Learning, Data Visualization- Tableau, R, Python, NLP- Text Mining, RPA-Automation, Design Thinking, Lean, Six Sigma, Quality Management, Consulting, Change Management, Client Management. Domain Experience- F&A (P2P, O2C, R2R, Procurement), Retail Banking (KYC, Fraud operations), Commercial Lending, Investment Banking, and Manufacturing
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