Sanjit Kumar

Background

About Sanjit Kumar

Seasoned Customer Success & Account Management Professional with over a decade in Customer Success, Account Management, and Business Development, helping enterprises achieve their desired outcomes in the ever-evolving landscape of AI-driven customer engagement and digital experiences. With a track record of empowering Enterprise and mid-market customers across CCaaS, CX, and Hospitality, I have consistently driven customer retention, net new ARR, and product adoption by deeply understanding customers desired outcomes and delivering speed to value. In today's fast-paced market, where customer demands are constantly evolving, I focus on creating strong, trusted relationships while addressing critical pain points. Whether it’s optimizing workflows, advocating for customer requirements internally, or conducting value realization sessions, I ensure that customer success is aligned with both operational excellence and strategic growth. I excel in- Churn mitigation, improving net retention, and delivering measurable results- Customer Experience Management: Building seamless journeys that lead to high satisfaction and customer health- Product Adoption: Driving product utilization to unlock the full potential of the solution- Strategic Account Management: Managing multimillion-dollar portfolios with a laser focus on GRR and NRR- Collaboration Across Teams: Liaising with cross-functional teams to meet key customer outcomes and decrease support tickets- Digital Transformation: Helping organizations navigate the shift towards digital-first customer interactions.