Sanket Batra

Background

About Sanket Batra

Highly skilled IT professional with over 5 years of experience in IT Operations, Technical Helpdesk/Desktop Support, and Business Analysis. • Adept at providing exceptional user support, troubleshooting complex technical issues, and managing IT infrastructure. • Seeking a challenging Service Desk Analyst role at company where I can leverage my technical expertise in SQL, SSRS, Power BI, and ITIL to drive operational efficiency and enhance user experience. Core Competencies & Technical Skills • IT Operations: Managed IT operations including system upgrades, patch management, and IT inventory. • Technical Support: Provided Tier-1 and Tier-2 support for hardware, software, and network issues. • SQL & Database Management: Extensive experience with SQL Server Management Studio (SSMS), building SSRS reports, and scheduling SSIS packages. • Reporting & Analytics: Created and managed Power BI dashboards, SSRS reports, and provided data-driven insights for decision-making. • Network & System Administration: Proficient in Windows management, Active Directory, network troubleshooting, and information systems management. • ITIL & Process Management: Expertise in ITIL standards, process optimization, and service management. • Communication & Collaboration: Strong interpersonal skills with experience in client relations, vendor management, and cross-functional collaboration.