Sanket Nandankar
Problem Management Analyst at Hcltech
Based in Nagpur, India
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Seniority
Staff
Department
Information Technology
Location
Nagpur
Industry
IT Services and IT Consulting
Company size
254K
Contact information
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s•••••••@••••••.com
Phone
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Background
About Sanket Nandankar
I have overall 4 years of experience in Problem Management. I am Proficient in handling end-to-end process of Problem Management- As a part of reactive Problem Management, develop and deliver comprehensive RCAs, executive summaries, and business impact assessments for senior management, outline corrective and preventive actions for overall continues improvement. Implement ITIL aligned problem management processes, driving adherence to best practices across the organization. Track and report problem management KPIs to assess the effectiveness of problem resolution processes and identify areas for improvement- As a part of proactive Problem Management, identify recurring issues in Client environment by analyzing incident dumps and collaborate with technical teams to mitigate potential IT issues before they impact business operations, resulting in 15% reduction in the overall Incident count.
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