Santanu Das

Background

About Santanu Das

Experienced Customer Support Manager | Lean Six Sigma | Process Optimization | Client Experience Experienced Customer Success Manager with a strong background in global client support, service management, and process optimization. As a Manager at Anthology Inc, I lead customer relationship management (CRM) strategies, ensuring seamless technical support operations and high customer satisfaction scores (CSAT). With expertise in Lean Six Sigma, IT service management (ITSM), and manufacturing process improvement, I drive efficiency, innovation, and continuous service improvement. My ability to apply data-driven methodologies helps streamline workflows, eliminate inefficiencies, and enhance customer experiences. I specialize in customer experience (CX), incident management, and stakeholder engagement, ensuring optimized support structures that foster strong client relationships. By leveraging Lean Six Sigma principles, I implement strategic process improvements that enhance service delivery, increase operational efficiency, and sustain high compliance scores. I thrive in cross-functional collaboration, utilizing client feedback and analytical insights to refine support strategies. Passionate about customer advocacy and long-term engagement, I am committed to proactive problem-solving, continuous learning, and delivering exceptional customer outcomes.