Santhosh Koroth

Background

About Santhosh Koroth

I pride myself as a seasoned and resourceful IT professional and veteran with a stellar record of supporting mission-critical technology administration and projects with expertise in resource development and allocation, policy formation, technology evaluation, and solution deployment. Focused on Identifying the new business opportunities, I excel in facilitating strategy consulting and performance improvement planning as well as driving Data Center Migration (DCM) Implementation and CRM Integration with expertise in Salesforce Open CTI, Right Now CRM, MS Dynamics My background demonstrate 12+ years of experience in large contact center planning, development and implementation of proprietary software products while integrating research design training and documentation projects. I have amassed hands-on experience with several product suites including Customer Interaction Center and PureCloud from Genesys PureConnect/ PureCloud. I am also versed in performing the Load test and analyzing the test results, managing SBC and Audio Code gateways, and facilitating integrations with third party applications Highlights of my qualification include: • Strong proven domain, industry and operational experience in a range of verticals and varied sectors such as Banking, Insurance, Manufacturing, Healthcare, Life Science, Consumer Goods, Consumer Lifestyle, Retail, Technology and Communications • Streamlined the process of configuring ACD, IVR, Logs Reading, Voice Mail, Email, Chat, Auto Attendant, PBX, Telephony, VOIP, TDM, IVR, Client Managing, Recorder, TTS, Speech, Interaction Marquee, Interaction Monitor, Call Routing and Administration Furthermore, I have also championed training and development programs to get staff members acquainted with software programs and general computer systems functions to boost productivity rate. My ability to execute projects within scope, time, budgets, and quality parameters positions me to benefit you significantly.