Santhosh Subbarao

Background

About Santhosh Subbarao

IT Professional with over a decade of experience in Infrastructure Services, Project Management, Client Services, Operation Excellence, Strategy, Decision making, Process Excellence, Service Operation, People Management, Continuous Improvement, Organisation Skills, ITSM Tools across Asia Pacific, US and UK for global customers. Experience leading IT initiatives in support of business strategies and objectives. Results oriented with proven success in the creation and management of effective teams. & : Exposure in serving Global Customers ITIL knowledge/PMP Trained/ Lean Six Sigma Certified. Customer Advocacy – Be the Customer’s advocate in the organisation. Excellent Communication Skills – Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience. People Leadership. Ownership and Problem-Solving mindset. Manage and escalate critical customer issues to bring the right level of expertise. Ability to work with different stakeholders for outcomes. Obsess about Quality – Strive for delivering quality output in every interaction. Encourage diversity and innovation. Passion for developing others and being vested in their success Passion for quality advertiser and end-user experiences Strong negotiation and collaboration skills A strong technical (good understanding of Automation, scripting skills) and business background Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate Ability to work through self-directed, ambiguous situations Demonstrated skills in dealing with strong and diverse groups Deep understanding of service and support operational excellence and best practices Ability to self-direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems