Santhosh Tk
Project Manager at Tata Communications Transformation Services Tcts
Based in Chennai, India
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Seniority
Manager
Department
Operations
Location
Chennai
Industry
Telecommunications
Company size
5.2K
Contact information
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s•••••••@tcts.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Santhosh Tk
3 years of experience in handling Core Network alarm and ticket at L1 & L2 level in telecom domain. Having good understanding of DMS 100, DMS 10, 5ESS, SS7/STP alarm monitoring and ticket creations. Good Understanding of OSI Model and basic knowledge about TCP/IP Model. Good understanding about Escalation process Dispatch the ticket within SLA there by maintaining the quality. Knowledge of DHCP, DNS, UDP, TCP, FTP, HTTP, HTTPS, SS7, STP. Checking and restoring the affected sites through switch. Knowledge transfer to the new Bies in my team. Validating the sites in switch and in server, fixing the issue and restoring the affected sites through Switch. Updating the job tracker on regular intervals and sharing with my team leads on daily basis.
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