Santosh D.
Sr Manager -projects Genesys Architect Devops Genesys Certified at Cognizant
Based in Toronto, Canada
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Seniority
Other
Department
Other
Location
Toronto
Industry
IT Services and IT Consulting
Company size
352K
Contact information
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s•••••••@cognizant.com
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Background
About Santosh D.
At the helm of Genesys contact center operations at Cognizant, our team's strategic planning and execution have bolstered operational efficiency by 40% and reduced downtime by 15%, all while serving a customer base exceeding 140 million. This journey has been marked by the successful transition from Avaya to Genesys solutions, testament to our dedication to innovation and technological integration. The core of my expertise lies in the intricate orchestration of cross-functional collaborations, uniting IT, customer service, and business units to uplift contact center capabilities. My role in driving project management and DevOps initiatives, coupled with a proficiency in Salesforce AI and cloud computing, reflects a steadfast commitment to continuous improvement and professional development within global, diverse teams.
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