Sapin Pavithran

Background

About Sapin Pavithran

20 Years of experience in planning, developing and implementing state of art information solutions facilitating corporate growth. Well rounded IT background of application support, monitoring and enhancement. Successfully leading a team of 90+ people in application monitoring, support and enhancement in a big engagement. The responsibilities include- • Develop procedures to ensure cost effective, on time and quality delivery to the client • Plan, track and manage various delivery and operational metrics. Report the same to management on a regular basis • Resource Management Resource planning, Resource augmentation through internal or external channels and fulfillment • Ensure all team members complete the required technical training for successfully starting and providing the service delivery. • To develop technical talent and leadership in the team. • To have regular weekly meeting with Group Leads and monthly meeting with the whole team • Track utilization level and suggest ways to improve utilization • Manage all executive escalations and work with the critical problem resolution group as needed • Leading the Idea and Innovation development within the engagement including leading the internal Referral initiative at North America level