Sara Bockserman
Board Member at Families Forward Learning Center
Based in Pasadena, United States
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Seniority
Director
Department
General Business & Management
Location
Pasadena
Industry
Individual and Family Services
Company size
10
Contact information
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s•••••••@familiesforwardlc.org
Phone
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Background
About Sara Bockserman
I am a passionate customer service leader with 20 years of expertise at creating an exceptional consumer experience in areas of contact center strategy, team leadership, outsourcing and collaborating with marketing and R&D for launching new products and services. I have been successful at building a customer centric focused organization that exceeded financial, productivity and quality goals (KPI’s)- ASA, AHT, NPS, CSAT, CPC. I was responsible for all aspects of the operations with a $2.4M budget and over 400k inbound contacts across multiple touchpoints. Please feel free to contact me at sara.bockserman@gmail.com
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